Delete your account

Last updated: October 15, 2026

You can delete your Ganiko account at any time.

In the app

1. Open Ganiko and sign in.
2. Tap the profile icon, then Settings.
3. Choose Delete account and confirm.

Without the app

Email [email protected] with your account’s phone number and a request to delete it. To make sure the request comes from you, we’ll send a verification code to that phone number and ask you to send it back to us. We’ll delete the account within 7 days of verification.

What happens next

• Right away: you’re signed out on every device. Your links to children and institutions are removed, pending invitations to your number are cancelled, and the number can’t sign in again for 30 days.
• After 30 days: your personal details (name, phone, preferences) are deleted permanently. Until then you can ask by email to restore the account.
• What stays: a child’s record belongs to the institution and stays with it and with the child’s other parents. Content the institution published (for example group photos) stays with the institution under its retention policy.
• Backups rotate within 7 to 30 days, and until then deleted information may remain in them.

More details in the privacy policy.